We are looking for high quality, motivated individuals to join our backend team.
We are a fully remote, international
team
located all over the world.
01 - Your Tasks:
As backend manager your task is to improve the results of the chatting department. Your main success KPI is to increase in client engagement metrics and revenue growth from actionable insights
Provide Feedback on Feed Posts (Screenshot Review)
KPI: Quality of posts, alignment with brand guidelines
Prio: A
Review and provide feedback on Instagram feed posts for improvements and consistency.
1:1 Call with Supervisor
KPI: Clarity of communication, resolution of issues
Prio: A
Conduct regular check-ins with the supervisor to discuss team performance and updates.
Group Call with Overview and Supervisor
KPI: Team alignment, progress on key projects
Prio: B
Facilitate a group call to review progress and align on goals with supervisors.
Onboard New Chatters (First Call to Sell a Script)
KPI: Reduced onboarding errors, faster ramp-up time
Prio: A
Lead the initial onboarding call to guide new chatters through the sales script, avoiding common mistakes.
Analyze New Subscriptions (New Sub Chat)
KPI: Conversion rates, engagement levels, subscriber retention
Prio: A
Conduct in-depth analysis of new subscribers’ behavior, from first interaction to script conversion.
Creator Performance Analysis
KPI: Creator engagement, revenue growth, performance trends
Prio: A
Analyze creator metrics to identify top performers and areas for improvement.
Manage and Optimize Shift Plans
- KPI: Shift efficiency, coverage consistency
- Prio: A
- Oversee and adjust shift plans to ensure optimal team coverage and performance.
Supervise Quality Control for Supervisors
- KPI: Supervisor performance, issue resolution
- Prio: A
- Monitor and ensure that supervisors meet quality control standards.
Develop New Masterclasses for Supervisors
- KPI: Improved supervisor performance, reduced recurring mistakes
- Prio: B
- Create masterclasses on key topics to address common mistakes and improve supervisor skills.
02 - Requirements
Applicants must be able to demonstrate the following attributes and skills:
- Fluent in English language and sexting ability
- Build and maintain relationships
- 2 to 3 years of experience in the Industry OR a great track record
- Quick worker that can multi-task well
- You need to be over 18 years old
Training Academy
Successful applicants will be required to participate in a four-day virtual training academy, where they will learn about our products, sales techniques, and customer engagement strategies.
The academy will include a combination of live and pre-recorded sessions, quizzes and assessments, as well as interactive breakout sessions with your colleagues.
03 - Don't apply if
- You only want to enjoy the "freedom part" of a remote position.
- You are not willing to work 50-60 hours at times (with higher income potential).
- You are not ready to develop your skills.
- You are not coachable.
04 - What you can expect
01
100% Remote High Performance
You can work from wherever you want and only have to worry about 3 things: internet, time zone and results.
02
High-Class Environment
With access to our Agency Elite Model Circle and our team of A-players, you’ll be in great company to grow a little out of your comfort zone every day.
03
Workations & Teamretreats
We meet regularly for events, workations or team retreats in Spain, Portugal, Cape Town – and sometimes in Miami if need be 😉
04
100K+ Trainingsmaterial
In addition to your proactive 1:1 training & development by our founders, we regularly invest in the ninja skills of our employees.
05
Extreme Ownership & Impact
At Bunny you work on your own projects and have a significant influence on the development of our company without micro-management.
06
Thank God It’s Monday Feeling
A job where you’re EXCITED for the new week to start – that’s a promise.
05 - Frequently asked questions
We know that you probably have a lot of questions. We will be happy to answer them in a personal interview.
Here are the most frequently asked questions and answers regarding the position.
It helps if you are familiar with the OnlyFans, social media and customer support market. We’ll teach you our target group knowledge here too, of course, but you should be able to communicate at eye level with OnlyFans creators who are completely new or already making sales. Maybe you had/have an agency yourself or were employed in an agency.
No. Because we have found that the most important thing is that you fit into our team culture, have a strong drive for growth and are coachable.
As a rule, you should have at least a few months of experience. But feel free to apply, as we also hire and train people without previous experience.
Your income is based on the number of accounts you manage and a performance-based component for clients who renew. Even if you only achieve your minimum KPIs, the remuneration is in a range that is above average even for full-time client success managers. You will receive more details about this in the interview.
No. We make sure that you can rely on us 100% and therefore expect 100% commitment from you.
06 - Our Team Structure
🤝
"Get & stay "in sync
As a healthy organism, we MUST function in sync with each other to counteract chaos.
💙
Tough Love
No-Conflict-Avoidance: we never want to avoid healthy conflict and hold each other accountable to our highest standard.
☝️
We do what we say
When we say something, we do it. If we say we will do 5 sales, we will do 5 sales.
🔥
High Performance Mentality
We are a team of high performers and high achievers: high standards, high work ethic and high drive.
🎉
Have Fun & Grow higher then a Bunny can jump
Even though we work hard, we enjoy the growth behind it – both personally and professionally. We enjoy the ride!
The best way to describe our company culture is the fact that one of our employees’ recommended us to his whole family to work with us. Now his wife and cousin is working with us.
The reason?
She was amazed that everyone on the team is an extreme high-achiever on the one hand, but also has their heart in the right place on the other.
We are proud to have such a team of A-players at the Bunny Agency. No matter which staff member you ask, you will get the answer that Marc and the rest of the team have extreme confidence in the team, but at the same time hold each individual accountable to their highest standard.
We talk to each other every day in meetings or via chat and are also in contact with each other throughout the day, so it doesn’t feel at all like being alone in the home office. Several times a year we meet for workation or events all over the world.
In the team, everyone takes on a lot of responsibility and can proactively contribute to the development of the company. In addition, due to the strong growth, there are always new opportunities for further development.
We place a strong emphasis on investing in new training content at all times to keep our finger on the pulse and offer the team all options for further training.
The whole team works remotely and is spread all over the world – and it is super relaxed to take leave at short notice. All that matters with us are the results. This means that once you’ve achieved your goals, you enjoy an extreme amount of flexibility and ownership.
Our company culture in a nutshell: “Have Fun & Grow higher then a Bunny can jump” You’ll be surrounded by absolute high performers with their hearts in the right place, pushing you to become the best version of yourself. Working with us brings out your potential from every cell – guaranteed.
This is what the application process looks like for you
01 - ✍️
126 Second Application
Fill out your application with as many relevant details as possible so we can see why you think you’d be a good fit.
02 - 🎥
Short Video
We ask you to submit a short video answering a few specific questions in addition to your application.
03 - 📊
Skill Test
We test the skills you need for the job. Depending on the type of job, you will be given a text assignment or a 1:1 interview.
04 - 📲
Short Interview (15 Min.)
A member of our team will call you to get to know you personally and clarify a few general questions.
05 - 🚀
Onboarding & Training
You will be trained individually so that you can start working as soon as possible. You will be amazed at how quickly this happens!
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